Refund Policy

1. Refundable Deposits

The $50 booking deposit is fully refundable if you cancel your appointment at least 24 hours in advance. If you decide not to proceed with the service after the initial consultation, the deposit will also be refunded in full.

2. Satisfaction Guarantee

We are committed to delivering high-quality pest control services. If you are not satisfied with the results of a treated pest problem within the warranty period, we will return to re-treat the affected area at no additional cost to you.

3. Refund Eligibility

Refunds for completed services are generally not provided, as the cost covers technician labor and specialized products used. However, we may consider partial or full refunds in the following circumstances:

• Failure to perform the service as agreed upon.
• Proven professional negligence by our technician.
• Equipment failure that prevents the completion of the service.

4. Process for Refund Requests

To request a refund or a re-treatment under warranty, please contact us within 7 days of the service date (or within the specified warranty period). You can reach us at info@generalpestandtermite.com.au with your service details and the reason for your request.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at info@generalpestandtermite.com.au.

Last updated: March 25, 2024